We will only shipped to the billing address associated with the card. If the shipping address doesn't match the billing address you'll have to fill out a credit card authorization form and have it to us within the next busy day. Please allow 48hrs to receive a tracking number. All packages are shipped via USPS
All overnight or express orders made after 4pm on EST won't ship until the NEXT BUSINESS DAY !
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Our business hours are Monday through Friday from 11:00 am to 4:00 pm EST. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday.
ALL SALES ARE FINAL !!
Due to the nature of our products, all sales are final and no refunds will be issues. Exchanges are available on a case by case basis.
Slay Queen Hair isn’t responsible for any lost/damage packages.
Any custom color orders require an additional 2-3 days , for the coloring process .
Any Wig orders require and additional 3 days for production time. All wigs are made from start.